Please relax and contact our Support via firstname.lastname@example.org telling us your game tag so we could provide you with a code to use for account restoration.
In case you don't remember your game tag, send us your in-game name and answer the following questions:
- What is your character race?
- What is your character level?
- What is the name of your clan (if you are in one)
- What is your Country?
- What is your device model?
- What is the relative time you were last online?
We need this information to be able to identify your character and return it to you.
When you get the code from us, follow the steps below:
- Open the Clash of the Damned.
- Go to the [Settings]
- Tap [Transfer Account]
- Tap IMPORT.
- Insert the given code and press Ok.
Your character will be downloaded from the server. After finishing this operation, do not forget to re-launch the game.